FAQs

Frequently Asked Questions (FAQs)

Section 1: About BeBest Group

Q1.1: Who is BeBest Group?
A1.1: BeBest Group is an online store founded by two brothers in Italy, both with backgrounds in architecture, interior design, and web development. We specialize in selling handmade home decor products from Italy and other countries in Europe to customers in the U.S. Our mission is to help people create a sense of calm and well-being in their living and working spaces through carefully curated home decor items. We are dedicated to preparing unique and valuable handcrafted products for our customers, bridging the gap between European artists and the American market, and fostering a deeper connection between diverse cultures through art and design.

Q1.2: What makes BeBest different?
A1.2: Be Best Group stands out by offering expert advice from our in-house design professionals. Founded by two brothers in Italy with backgrounds in architecture, interior design, and web development, we believe in the positive impact of interior design on the human mind. Our mission is to help people create a sense of calm and well-being in their living and working spaces through carefully curated home decor items. We specialize in bringing the best handmade home decor products from Italy and other countries in Europe to the U.S., connecting European artists with American customers and ensuring unique and valuable handcrafted products are available to enhance your home.

Section 2: Products and Services

Q2.1: What types of products do you offer?
A2.1: BeBest Group provides a wide range of modern design wall art, home decor, and furniture. Our offerings include carefully curated packages for various spaces such as homes, workplaces, and entertainment areas.

Q2.2: Do you provide design assistance?
A2.2: Yes, we do! Our experts offer free advice to help you design your space effectively. Feel free to reach out for personalized design recommendations.

Section 3: Target Audience

Q3.1: Who is your target audience?
A3.1: Our target audience includes individuals looking to enhance their home decor, workplace owners seeking to redesign their spaces, and professional interior designers focused on specific projects.

Section 4: Policies and Procedures

Q4.1: What is your return policy?
A4.1: We offer a 14-day return policy. Items must be in original condition with tags and packaging. Please review our detailed Refund Policy for more information.

Q4.2: How do I initiate a return?
A4.2: To start a return, contact us at info@bebeststore.com. You will receive a return shipping label and instructions. Note that returns without prior authorization will not be accepted.

Q4.3: What if I receive a damaged item?
A4.3: Inspect your order upon receipt. If the item is defective or damaged, contact us immediately. We'll evaluate the issue and make it right.

Q4.4: Can I exchange an item?
A4.4: The fastest way to get the item you want is to return the original purchase. Once accepted, you can make a separate purchase for the new item.

Q4.5: What is the European Union 14-day cooling-off period?
A4.5: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Please refer to our Refund Policy for details.

Q4.6: How are refunds processed?
A4.6: Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method. Contact us at info@bebeststore.com if more than 15 business days have passed.

Section 5: Contact Information

Q5.1: How can I contact BeBest Group?
A5.1: You can reach us via email at info@bebeststore.com. For additional information, visit our Contact page.